Browse our products and add items to your cart. You can proceed to checkout after create an account.

• Please contact us immediately at support@nettarei.com.
• If the order has not yet been shipped, we will do our best to assist.
• Once shipped, orders cannot be cancelled or amended.

• We prepay certain duties at checkout.
• However, if you still receive a customs charge, please pay it and then contact our customer service team for assistance.
• Please do not refuse delivery due to customs fees, as this may result in the package being abandoned with no refund available.

All orders are shipped directly from our China-based warehouse.

• After payment, the warehouse requires 1–7 working days to process your order.
• International shipping typically takes 4–15 working days, depending on customs clearance and local postal services.
• Delays may occur during holidays and peak sales.

• Once your order is shipped, you will receive an email with a tracking number.
• You can track your order on www.17track.net.

• This usually happens due to incomplete/incorrect address details or the carrier not having access to the delivery location.
• Please contact the carrier directly to arrange re-delivery.

• In-stock items will ship first, and pre-order/backorder items will ship separately once available.
• If your order contains both, it will be automatically split into two shipments.

• You may request a return within 5 days of receiving your package.
• Items must be unworn, unwashed, unaltered, with original tags and packaging intact.
• All returns must be pre-authorized by our customer service.

• Sale and clearance items are non-returnable.
• If your item has a quality issue, please email photos to customer service when submitting your return request.

• Please email support@nettarei.com with your order number and return request.
• Our team will respond within 48 hours with a return authorization number and return address.
• Customers are responsible for return shipping and duties.
• Returns must be sent back to our China warehouse.
• International orders are not eligible for exchanges, only refunds.

• Refunds will be processed within 5–7 working days after the returned item is received at our warehouse, and will be issued back to the original payment method.
• Shipping fees and duties are non-refundable.

Important:

• Nettarei processes payments via Shopify Payments, which only supports USD as our settlement currency.
• If you pay with a non-USD credit card, your issuing bank may charge a currency conversion fee.
• This fee is charged directly by your bank and is not controlled by Nettarei.
• According to Shopify Payments rules, a processing fee (approximately 6.1% for USD payments with Hong Kong merchants) is charged at the time of purchase.
• This fee is non-refundable even if you request a refund.
• Therefore, the equivalent processing fee will be deducted from your refund.

• If the package is refused due to unpaid customs fees or incorrect address, it may be abandoned and no refund will be issued.
• If returned to our warehouse, shipping fees are non-refundable, and re-shipping will require additional charges.